Terms & Conditions

Return & Refund Policy 

Satisfaction Guarantee

  1. We pride ourselves and stake our brand on offering top quality beauty products and brands. However, if for any reason you are dissatisfied, simply contact us via our Contact Form to arrange to return the items you received in an unused and resaleable condition within seven (7) working days after receipt for a store credit note. Our Customer Support department can then investigate your request and contact you to arrange/confirm details.
  2. Please note that in these cases we do not reimburse return postage cost. If you should choose an exchange, a charge will be added for the re-delivery. This does not affect your consumer rights. 
  3. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a replacement for you, and reimburse the cost of returning the item if we have requested it back.
  4. If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on Whatsapp: 081 768 4245 or info@thebeautystudio.co.za.
  5. If you do not want the product you purchased, you can return it in the condition received, sealed and unused within 7 days of purchase for a store credit voucher but no cash refunds will be given.

To recap : 

  • Manufacturing damaged items may be returned for a direct exchange for a new product within 7 days of purchase.
  • Courier Fees for Returns will be billed to the client.
  • Product Exchanges are only accepted upon confirmation of exchange by the brand supplier. 


  1. The standard rate of VAT is 15%. We reserve the right to amend or increase prices at our discretion or in the course of a sale. 
  2. All discount promotions exclude items on sale and delivery fees


  1. All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. 
  2. If your order cannot be fulfilled we will notify you as soon as possible. 
  3. We reserve the right to withdraw any item from sale at any time. In these circumstances, you will be advised.

Shipping within South Africa

  1. Free delivery is offered to customers whose delivery address is in Rivonia, Bryanston, Sandton (in Gauteng).  
  2. Customers in these areas are also welcome to collect items at our business premises.
  3. Free delivery is offered on order values of R500.00 or more including VAT (South Africa only).
  4. Orders are usually delivered within 4–6 working days from receipt of payment. 
    Operating Hours:
    Mon: Closed
    Tue: 10:00 AM – 3:00 PM
    Wed: 09:00 AM – 5:00 PM
    Thu: 09:00 AM – 5:00 PM
    Fri: 09:00 AM – 5:00 PM
    Sat: 09:00 AM – 5:00 PM
    Sun: 10:00 AM – 3:00 PM
  5. Due to unforeseen circumstances beyond The Beauty Studio or our nominated couriers’ control, certain orders may take longer than the usual 2–5 working days for delivery. If this is the case we will do everything in our power to rectify the situation as soon as possible.
  6. Orders below R500.00 including VAT will be charged R70.00 for delivery. (South Africa only).
  7. We use PostNet or Aramex (via Pick ‘n Pay) service where you will be informed when your order has arrived and you will need to fetch it.  
  8. A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched. 
  9. You will receive an SMS from PostNet or Aramex to tell you it’s available for collection at your nearest PostNet or Aramex counter.

International Deliveries

Unfortunately, we do not deliver internationally.  

Product Descriptions & Content  

  1. Because we sell a multitude of different products from different brands, the information contained within the www.thebeautystudio.co.za website has been acquired from many different sources and suppliers. 
  2. While we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We sometimes substitute products of a similar description where, for example, the original item becomes unavailable. Where this happens we will inform you at the time of ordering. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.
  3. JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio is not responsible for the correctness, completeness or quality of product information provided at any time, does not guarantee that the information or software is accurate, reliable, complete, up to date or free from any errors or viruses. Liability claims against JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio regarding damage caused by the use of any information provided, including any kind of information that is incomplete or incorrect, will therefore not arise.
  4. All offers are non-binding and without obligation. Parts of the pages or the complete website, including all offers and information, may be extended, changed or partly or completely deleted by JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio without separate announcement.

Referrals and Links

  1. JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio is not responsible for any content linked to or referred to in their pages. 
  2. If any damage occurs through the use of information presented there, only the companies or individuals responsible for the respective pages might be liable, not those who have linked to these pages. 
  3. Furthermore, JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on their page.


  1. The copyright for any material created by JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio is reserved.

Data Security

  1. If the opportunity for the input of personal or business data (email addresses, names, and addresses) is given, the input of this data takes place voluntarily. 
  2. The use and payment of all offered services are permitted – if and so far technically possible and reasonable – without specification of any personal data or under specification of anonymised data or an alias.
  3. Please review our Privacy Policy for further information about how we collect and store data.

Legal Validity of this Disclaimer

  1. This disclaimer is to be regarded as part of the internet publication from which you were referred. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remains uninfluenced by this fact.


  1. JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio shall not in any circumstances whatsoever be liable for any damage or prejudice which the client may suffer arising out of and in connection with any information made available by The Beauty Studio. 
  2. Whilst JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio is not responsible for the information (see the paragraph about Product Descriptions & Content above), it is acknowledged by the client that JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio has no obligation to check on the accuracy or otherwise of the information displayed. JUBILEE LINE BEAUTY (PTY) LTD t/a The Beauty Studio merely conveys the information made available to it without assuming any onus or obligation.