Privacy Policy
We’re committed to using the highest security standards to protect your data. The Beauty Studio respects your privacy at all times. We will keep your information confidential and we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
When you interact with The Beauty Studio we sometimes receive or collect personal information about you.
WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- The personal data we collect enables us to be certain that we always identify each customer correctly.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
When you use The Beauty Studio website, we will use your IP address and cookies to provide certain functionality to you and to better understand how our services are being used. Read more about cookies and how we use them further down this page.
We use the data you provide us is in accordance with the Data Protection Act 1998 and Distance Selling Regulations. We use your address solely to provide you with information about products and services as well as for market research, tracking of sales data, and in order to contact you or send you publications.
By submitting your data to us you agree to our storage and use of the data. In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information are: Type of Internet Browser you are using, type of computer operating system you are using and/or the domain name of the website from which you linked to our site or advertisement. We do not forward your address to third parties without your explicit permission.
HOW WE USE YOUR INFORMATION
We will use your information for a number of purposes including the following:
- To contact you. For example, we might call you if you have submitted an enquiry via our contact form or you’ve purchased a product online from our store.
- To provide you with services. For example, to send you a newsletter or a news alert, if you have asked for them.
- To see how our website is used in order that we can improve its functionality.
WHO ON OUR TEAM HAS ACCESS TO YOUR INFORMATION?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
COOKIES
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
We use cookies to welcome you personally to our site and make the registration process much easier (e.g. storing your email address). These cookies do not hold any security data (e.g. your credit card details).
In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites.
Our cookies help us to:
- Make our website work as you’d expect
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
We do not use cookies to:
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
You can learn more about all the cookies we use below.
Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this.
Should you wish to remove or not use cookies from our site you can learn how to do this below, however, doing so will likely mean that our site will not work as you would expect.
Website Function Cookies
We use cookies to make our website work including:
- Remembering your search settings
- Allowing you to add comments to our site
There is no way to prevent these cookies being set other than to not use our site.
3rd Party Cookies
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video or Tweet.
Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc.
This helps us to continuously improve our website. These so-called analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
We use Google Analytics for this purpose.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
It may be that your concerns around cookies relate to so-called “spyware”. Rather than switching off cookies in your browser, you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
ONLINE SHOPPING INFORMATION
We collect information about you during the checkout process on our store. We do not store your personal credit card information. Once your order has been placed and you choose the Checkout function and decide how to pay for your products, you are moved to the secure Payfast website and finalise your transaction there. Any payment information given to Payfast is not accessible by The Beauty Studio at all. This is to provide maximum security for our customers. Payfast has its own privacy statement here.
Payfast is PCI-DSS Level 1 Service Provider Compliant.
CHANGING AND CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- You can always change your order by entering your shopping basket at the top right of every page. Here you can add or delete products and enter promotional codes, etc. You can also change your address when logging in and specify a different delivery address during the order process.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thebeautystudio.co.za.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Beauty Studio, 29 Hamilton Avenue, Bryanston, Gauteng, 2021.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
