Frequently Asked Questions
Q. What is the delivery time?
We aim to dispatch all orders within 4–6 working days of the order being placed.
Operating Hours:
Mon: Closed
Tue: 10:00 AM – 3:00 PM
Wed: 09:00 AM – 5:00 PM
Thu: 09:00 AM – 5:00 PM
Fri: 09:00 AM – 5:00 PM
Sat: 09:00 AM – 5:00 PM
Sun: 10:00 AM – 3:00 PM
However, at busy periods such as over sales (like Black Friday) or Christmas, the dispatch time may take a little longer. If you are in a hurry for your order, please email us. For more details please see delivery information.
Q. Can I send items as gifts to a different address/to my place of work?
We can dispatch your parcel to any address, including your place of work.
However, if you have paid by credit card we do need to have your invoice address (where your card is registered) to authorise your payment. Please ensure that we have both addresses.
Q. What happens if I don’t like the items that I receive?
If you do not want the product you purchased, you can return it in the condition received, sealed and unused within 7 days of purchase for a store credit voucher but no cash refunds will be given. Manufacturing faults also to be exchanged within 7 days of purchase.
Please return your goods to :
29 Hamilton Avenue
Bryanston
Gauteng
2021
Q. I registered on your website a while ago, but now I can’t remember my password. Help!
Don’t worry. Simply go to the My Account page where you will be asked to login. Click on the Lost Your Password link. All you have to do is type in your email address and you will immediately be emailed with instructions and a new password.
Q. I was halfway through placing a large order on your website when I lost my connection. Do I have to start all over again?
If you were logged in when you started your order, your basket will have been saved.
To access your basket, go to the shopping trolley icon on the top right of your screen (mobile and desktop) and see that your items have been stored automatically. From here you can proceed to the checkout, or carry on shopping.
Q. I’ve heard a lot in the news about security issues, and my friends have told me not to give out my card details online. How secure is my data?
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
Payment can be made for Goods via EITHER of these methods –
- debit card;
- credit card
- direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. The Beauty Studio will not accept your order if payment has not been received. You will receive an email detailing our bank details and we ask that you email a copy of your proof of payment to us before we finalise your purchase and send it out for delivery.
Once your order has been placed and you choose the Checkout function and you have selected your payment method (except for direct bank deposit), you will be directed to Payfast’s secure website for payment of the applicable purchase price for your goods.
You will finalise your transaction there. Any payment information given to Payfast is not accessible by The Beauty Studio at all. This is to provide maximum security for our customers. Payfast has its own privacy statement here.
Payfast is PCI-DSS Level 1 Service Provider Compliant.
You may contact us via email to obtain a full record of your payment. We will also send you email communications about your order and payment.
Q. I’m not sure if I’ve registered or not. How can I tell?
To log in, you need to know your email address and password. If you cannot remember if you are registered, click on the forgotten password link on the login page.
Q. Can I put some things in my basket and save them until I’m ready to order?
You need to be registered on the website in order to use this feature. All you need to do is add items to your basket, and they will then remain there until you are ready to order. If you close your browser session, you can reload your basket.
To access your basket, go to the shopping trolley icon on the top right of your screen (mobile and desktop) and see that your items have been stored automatically. From here you can proceed to the checkout, or carry on shopping.
Q. How do I track my order once it’s been placed?
Firstly, by logging in to your account you can view the status of your order by clicking on Orders. If your parcel has not been dispatched and you have an enquiry, please contact us on Whatsapp: 081 768 4245 or email us.
If your order has been dispatched you will receive an email to confirm this and an SMS once your parcel has reached our courier. If you have any questions or concerns, please contact on Whatsapp: 081 768 4245 or email us.
Q. Can I add to my order after I have sent it?
Unfortunately not. Once you have completed your order, it goes so quickly through the system that it is impossible to add or delete things. Please double-check your order before you click the final Send button.
Q. How do I contact your Customer Service Team?
Our Customer Support Team is available between:
Monday to Friday 8am – 4:30pm excluding public holidays
And is available on Whatsapp: 081 768 4245 or email us.
